AI Disclaimer

1. Overview

Borro uses artificial intelligence and automated analysis to help Australian home buyers understand their borrowing capacity, compare lenders, and model financial scenarios. This page explains what that means in practice: where AI is involved, what it can and cannot reliably do, and what you should keep in mind when using AI-powered features.

The goal of this disclaimer is not to alarm you — Borro’s AI features are designed to save you time and surface useful information. The goal is to be transparent so you can use those features with appropriate expectations and make informed decisions.

2. Where AI Is Used on Borro

AI and automated computation are used in the following parts of the Borro platform:

• Borrowing capacity calculation.We apply algorithmic models that replicate each lender’s published serviceability criteria — including income assessment, expense benchmarks, and debt-to-income ratios — to estimate how much you may be able to borrow with each lender. These models are rule-based and updated as lender policies change.
• Scenario modelling. When you adjust inputs such as deposit size, income, or loan term, the platform instantly recalculates borrowing capacity across all connected lenders using the same algorithmic approach.
• Financial data interpretation. When you connect your bank accounts via open banking, we use automated analysis to categorise transactions, identify income sources, and estimate living expenses. This analysis informs your borrowing capacity estimate.
• Natural-language summaries. Certain features may generate plain-English summaries of your borrowing position, lender comparisons, or scenario outcomes using a large language model (LLM). These summaries are descriptive and supplementary — they do not constitute independent analysis.
• Document processing. Where you upload documents such as payslips or tax returns, automated extraction may be used to read and classify information from those documents to pre-fill fields or verify inputs.

We will update this section as we introduce new AI-powered features.

3. Accuracy & Limitations

AI-generated outputs on Borro are estimates. They are based on the data you provide, the open-banking data you share, and our models of lender criteria. There are important limitations you should be aware of:

• Lender policies change frequently — sometimes overnight. Our models aim to stay current, but there may be a lag between a lender updating its criteria and our platform reflecting that change.
• Borrowing capacity estimates assume the information you have provided is accurate and complete. Errors or omissions in your inputs will affect the quality of the output.
• Open-banking transaction categorisation is not perfect. Some transactions may be miscategorised, and the income or expense figures derived from your account data may differ from what a lender's credit team would assess.
• Document extraction may miss information, especially from non-standard layouts or low-quality scans. Always review extracted data before submitting it.
• Natural-language summaries generated by LLMs can occasionally contain factual errors, omissions, or awkward phrasing. Treat them as useful starting points, not authoritative statements.
• Borro does not have access to your credit file. Factors such as credit history, defaults, or existing enquiries — which materially affect lender decisions — are not accounted for in our estimates.
• Actual loan offers will depend on a full credit assessment conducted by the lender, which may differ significantly from the estimates shown in Borro.

4. Your Responsibility

You are responsible for:

• Reviewing all AI-generated outputs carefully before relying on them.
• Ensuring that the information you provide to Borro — income, expenses, assets, liabilities — is accurate, complete, and up to date.
• Verifying figures, rates, and eligibility criteria directly with the lender or a licensed mortgage broker before submitting a loan application.
• Making your own independent assessment of whether a particular loan product is suitable for your financial circumstances.
• Seeking licensed financial advice if you are uncertain about any aspect of borrowing or loan comparison.

Borro is a research and comparison tool. The ultimate responsibility for any financial decision rests with you.

5. Not Professional Advice

Andalucia Group Pty Ltd operates Borro as a technology platform. We do not hold an Australian Credit Licence (ACL) or Australian Financial Services Licence (AFSL) [confirm licensing position with counsel before launch]. We do not recommend specific loan products or lenders for your personal circumstances.

If you need personalised financial advice, please consult a licensed financial adviser or mortgage broker. The ASIC MoneySmart website provides a free tool to find a licensed adviser in Australia.

6. Your Data & AI Models

When your data is processed by Borro’s AI features, the following principles apply:

• Your financial data is used only to generate outputs for you. It is not shared with lenders, brokers, or advertisers without your explicit consent.
• We do not use your personal financial data to train our own models or any third-party models.
• Where an AI feature is powered by an external model provider (see Section 7), your data is transmitted to that provider under a data processing agreement that restricts its use to completing your request.
• Automated analysis of open-banking data is performed subject to the consent you have provided under the Consumer Data Right framework. You can revoke this consent at any time.
• Uploaded documents are processed in a secure environment. Extracted data is stored under the terms described in our Privacy Policy.

For full details on how we collect, store, and protect your data, see our Privacy Policy.

7. Third-Party Model Providers

Some AI features on Borro are powered by third-party large language model (LLM) providers. Where this applies:

• OpenAI.We may use OpenAI’s API to generate natural-language summaries and explanations. Data sent to OpenAI is processed under OpenAI’s API data usage policies, which prohibit OpenAI from using API data to train its models. See OpenAI’s API data usage policies.
• We send only the minimum data necessary to generate the requested output. We do not send raw banking credentials, passwords, or government identity documents to external AI providers.
• Third-party AI providers operate under their own terms of service and privacy policies. We are not responsible for how those providers handle data beyond the contractual protections we have put in place.
• We will update this section when we add or change AI providers.

8. Prohibited Uses of AI Features

You must not use Borro’s AI features to:

• Submit false, misleading, or fabricated financial information in order to generate a more favourable borrowing capacity estimate.
• Attempt to reverse-engineer, extract, or replicate the underlying models or algorithms.
• Use outputs as the sole basis for a financial decision without independent verification.
• Share AI-generated outputs with third parties in a way that implies they constitute professional financial advice.
• Attempt to manipulate or jailbreak AI features to generate outputs outside their intended purpose.

Violations may result in suspension or termination of your account in accordance with our Terms of Service.

9. Human Oversight

Borro does not make automated decisions that have binding legal or financial effects on you. Specifically:

• Borro does not approve or reject loan applications. All credit decisions are made by lenders, not by Borro.
• AI-generated borrowing capacity estimates are indicative only. A lender's actual credit assessment may differ.
• No AI output on Borro constitutes a binding offer of credit or a pre-approval for a loan.
• Our team monitors AI feature performance on an ongoing basis and reviews reported errors or unexpected outputs.

We are committed to keeping humans meaningfully in the loop for any feature where AI output could significantly affect a user’s financial decisions. If you have concerns about a specific output, please use the feedback channel described in Section 10.

10. Feedback & Corrections

If you believe an AI-generated output is incorrect, misleading, or unexpectedly harmful, we want to know. You can:

• Use the feedback button available within the platform to flag a specific output directly.
• Email us at hello@borro.ai with a description of the issue, the output you received, and the inputs you provided.

We use your feedback to identify patterns, correct model issues, and improve the accuracy of our features. We aim to respond to reports of material errors within 5 business days.

Where an error in an AI output may have led to a financial decision, please contact us as soon as possible. We will work with you in good faith to understand what happened, though we cannot accept liability for decisions made based on AI outputs — see our Terms of Service.

11. Changes to AI Features

Borro’s AI capabilities will evolve over time. We may add new features, change the models we use, or retire features that are not working well. When we make material changes to how AI is used in the platform:

• We will update this page and revise the effective date.
• For changes that materially affect how your data is used, we will provide advance notice by email or in-app notification.
• Where a new AI feature involves a new third-party model provider, we will add that provider to Section 7 and to our Privacy Policy.

We encourage you to review this page periodically if you actively use AI-powered features.

12. Contact

Questions about how Borro uses AI, concerns about a specific output, or requests related to AI and your data can be directed to: